Although change is constant, rolling out a new technology tool or process can really meet a lot of resistance at most organizations. In this session, Chaz Ross-Munro and Courtney Kearney will leverage their experience from hundreds of CRM implementations to discuss how to successfully roll out a new technology tool and/or process. Change doesn’t have to be painful, but it does require a strategic approach to ensure it’s a success. In this session, you’ll learn why employees may be resistant to change, how to help your employees overcome their fear of a “new” tool or process, and how to effectively implement these types of changes to small, medium, and large firms.
Courtney Kearney, CPSM, Founder and Owner, CKearney Consulting, Chaz Ross-Munro, CPSM, Professional Services Manager, Cosential,